Last updated: 19 October 2026
This Privacy Policy explains how KriMGo ("we", "us" or "our") collects, uses, stores and shares information when you use the KriMGo Driver mobile application ("the App").
By using the App, you acknowledge that your information may be processed as described in this Privacy Policy. Please do not use the App if you do not agree with this policy.
1. Information We Collect
Depending on how you use the App, we may collect the following information:
- Personal information: Your name, email address, telephone number, account details and other information you provide when registering or managing your account.
- Location information: Your device's location when location permissions are enabled. This may include precise location data used to identify your position, offer nearby journey requests and support active journeys.
- Driver and vehicle information: Information you provide about your driver profile and vehicle, where required to use the service.
- Journey information: Journey requests, pickup and destination details, journey status, driver-set fares and journey history.
- Device and technical information: Information such as device type, operating system, app version, diagnostic information and push notification identifiers, where collected.
- Communications: Information you provide when contacting us for support or communicating through features available in the App.
2. How We Use Your Information
We may use your information to:
- Create, manage and secure your driver account.
- Display available journey requests and help you accept or decline them.
- Determine your location and support journey pickup and completion.
- Share relevant journey information with customers and other parties involved in a booking.
- Send journey updates, service notifications and account-related messages.
- Provide customer support and respond to enquiries.
- Maintain, troubleshoot and improve the App.
- Detect fraud, investigate misuse and protect the safety and security of the service.
- Comply with applicable legal obligations.
3. Location Services
The App may use your device's location to support driver matching, display your position and facilitate journeys.
If location access is enabled, location information may be collected while you are using the App. If the App is configured to use background location, your location may also be processed when the App is not displayed on screen, where necessary for an active driver service.
You can manage location permissions through your device settings. Disabling location access may prevent some features from working correctly.
4. How We Share Your Information
We may share relevant information in the following circumstances:
- Customers: Relevant driver details, such as your name, vehicle information and location or journey status, may be shared to support a booking.
- Service providers: Information may be processed by providers supporting hosting, maps, push notifications, diagnostics, communications or other App functionality.
- Legal requirements: Information may be disclosed when required by law or when reasonably necessary to protect rights, safety or security.
- Business changes: Information may be transferred as part of a merger, restructuring or transfer of the service, subject to appropriate safeguards.
We do not sell your personal information to third parties.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Information may be stored on our systems or on systems operated by service providers. Data transmitted between the App and our servers should use HTTPS/TLS where supported and configured.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements and comply with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to legal and operational requirements.
7. Your Rights and Account Deletion
Depending on your location and applicable data protection laws, you may have rights to request access to, correction of or deletion of your personal information, or to object to or restrict certain processing.
You may request account deletion by using the account deletion functionality provided by KriMGo or by contacting us using the details below.
Deleting your account may not immediately remove information that we are legally required or otherwise permitted to retain. Where applicable, we will explain any relevant retention requirements.
8. Children's Privacy
The App is intended for people who are eligible to register and work as drivers. It is not designed for children, and we do not knowingly collect personal information from children through the App.
9. Third-Party Services
The App may use third-party services, such as mapping services, push notification providers and hosting platforms. These providers may process information in accordance with their own privacy policies and the services we have configured.
You should review the relevant third-party privacy policies where appropriate.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published at this page, with the "Last updated" date amended accordingly.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, contact us using the details below:
Service: KriMGo
Company name: KM Genius Solutions
Email: contact@kmgeniussolutions.co.uk
Website: https://www.kmgeniussolutions.co.uk